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April 02, 2019

Video/Voice answering issue

Hi folks,

We have 2 news and as it always happens the 1st one is bad and the 2nd is good.

So, I will start with the bad one. 💩

During the last few days, we've been experiencing issues with the voice/video answering. Users can't send the recorded answers and got the different error messages on the recording page.

As you know, we handle this functionality through the Youtube, but Youtube suddenly changed their API and we can't use it anymore for the voice and video recording.

But here is the good news come...😉

We planned to get rid of Youtube layer for the voice and video recording feature anyway. We put it in our roadmap at the beginning of this year. We were going to replace Youtube and handle everything ourselves.

That replacement had to allow us:

  • To store answers on our side, which improves the security concerns of many customers who weren't ready to use Youtube for their answers.
  • Add a supporting of all browsers and devices to use voice and video answering.

We planned to start this work in a few weeks. But because of Youtube changes, we have to push our efforts and we're jumping into this task right now.

So, we plan to do our work in 2 stages.

1️⃣ This week we'll just recover the working of current functionality for the Chrome browser. So, we'll replace youtube, all records will be stored on our end and the video/voice answering feature will start again to work from the Chrome browser.

2️⃣ By the end of this month, we'll extend supporting of this feature for all other browsers and devices.

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