HubSpot Integration: Advanced Sales and Helpdesk standup meetings
Hey guys.
We've just released the HubSpot integration for the advanced report templates which are available on the Program Manager plan. 🤩
So, what you can run from today:
1️⃣ Sales team surveys connected to the HubSpot data: Ask your team about the progress of certain deals assigned in your HubSpot.
2️⃣ Helpdesk standups based on the tickets in your Hubspot: Get the answers on progress for open tickets or users' requests in progress in your HubSpot.
To run those reports just choose the "Survey on current task" report template, connect it to your Hunspot and set up questions and params you need.
Later on, we plan to release dedicated report templates for Sales and Helpdesk standups with predefined questions.
Stay tuned :)
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It's so awesome to be mentioned among such great product picked up by Forbes 🤩🤩🤩.
Working remotely: collaboration pains no one talks about
Hey,
Our Co-founder and CPO Artem Borodin shared his thoughts about remote work.
Here is just a small quote of it:
"Now, I strongly feel that the situation in telecommuting has changed and it's still changing.
The initial benefits of telecommuting have been sidestepped as they were superimposed on a specific team portrait, that was suitable then.
But now, in response to a question about the benefits of a remote team, the modern market says: "We can run any team remotely because it is profitable and cheaper."
That's it. Costs came to the forefront. If I can hire a developer from another city / country for the same or even less amount, why don't I take the chance?
...
When this is superimposed on teams that are unprepared in terms of methodological approaches, the remote work problem increases exponentially. The modern world turns a blind eye to this because people believe that cost is the answer.
And more and more approaches are emerging that do not correlate with the concept of efficiency."
P.S. You can always ask Artem a video question or schedule the video conference with him and other Standuply Mentors.
Online consultations with mentors released
Hey folks,
Let's meet some good news this week from us but not only the tech issues. 😀 😀 😀
We' re happy to announce that we've shipped the online consulting option to reach out to our great Mentors.
So, not only asynchronous video questions available but also the more familiar consulting format you can use now. 🥳🥳🥳
And one more great news, our Co-founder and CPO at Standuply Artem Borodin had set up his personal schedule to consult our customers.
He's been working as a project and product manager for over 10 years. He set up various startups, he is a veteran in Product and Project management areas, has PMP, CSM, CSP-SM, and other famous certifications. He has a lot of experience in all startup related spheres like marketing, sales, customer success, and more.
Now, he can share his knowledge and answer your questions totally for FREE.
Schedule a call with Artem to get more insides of how to use Standuply efficiently in your team, Who can know it better than a person who builds the product, isn't it? 😉
Network level incident
Hi,
Unfortunately, we're experiencing a series of incidents today.
The first one had started 3 hours ago. The Standuply service lost connection between our Amazon instances and cloud database Mongo Atlas and wasn't able to reconnect all that time.
When we were figuring out and trying to fix the issue with the Mongo support team, Slack events API was automatically disabled for the app, because the service can't get API events from Slack. That's a usual procedure.
More than 1 hour ago Mongo resolved the connection error but we're not able to turn on back the API events for the app for some unknown reason.
We're in touch right now with the Slack team and they are looking for the problem to resolve it.
Unfortunately, we can only wait because can't control this module at all.
The whole our team is on and we'll find the solution and fix everything for sure, but it can take a few more hours of downtime.
Please, take our apologies for such inconvenience.
We're doing our best.
Yours team.
UPD:
Thanks for your patience and understanding,
We've just got the update from Slack team that they fixed the problem with events API and we've been able to restart it for our app.
Standuply is stable right now and all components work properly.
Sorry again for the inconvenience, despite on the root of the incidents wasn't on our end, it's our fail for sure .
We'll do the retrospective tomorrow to understand can we be able to prevent the same cases in the future somehow, because today is 3am for our dev team. 😴😴😴
Thanks for your understanding. 🙏🙏🙏
Scheduled Maintenance, Friday April 24, 10 pm PST/2 am PST
Hey folks,
We want to make you aware that this Friday (04/24) from 10 pm PST to 2 am PST (04/25), there will be scheduled downtime of service.
We will be using this time to add more capacity to our infrastructure and speed up overall service.
To ensure uptime and stability of the platform, we are performing this upgrade during this weekend so we can ensure a smooth transition.